Refund Policy
1. Overview
Tadala Software is committed to protecting our users from fraudulent activities and ensuring a fair marketplace for digital products. This policy outlines our refund procedures and eligibility criteria.
2. Eligibility for Refunds
Refunds may be issued in the following circumstances:
- Confirmed cases of fraud
- Product not delivered as described
- Technical issues preventing product access
- Duplicate charges
3. Refund Process
To request a refund:
- Contact our support team through Discord
- Provide transaction details and reason for refund
- Allow up to 5 business days for review
- If approved, refund will be processed to original payment method
4. Non-Refundable Items
The following are generally not eligible for refunds:
- Products that have been downloaded or accessed
- Products that function as described
- Change of mind after purchase
- Failure to meet system requirements
5. Fraud Protection
We take fraud seriously and will:
- Investigate all reported cases
- Process refunds for confirmed fraud
- Take action against fraudulent sellers
- Implement measures to prevent future fraud
6. Processing Time
Refund processing times:
- Review period: Up to 5 business days
- Processing time: 3-10 business days
- Bank processing: May take additional time
7. Disputes
If you disagree with a refund decision:
- Provide additional evidence through Discord
- Request review by a senior team member
- Allow up to 10 business days for review
8. Contact
For refund-related questions or to initiate a refund request, please contact us through our Discord server: Tadala Software.